HeroHighlightsBoardHelp Center
HeroHighlights LLC · Last updated August 22, 2026
Getting Started
How do I put the board on my TV?
On a Fire TV or Fire Stick, install HeroHighlightsBoard from the Amazon Appstore and open it. Anywhere else, open herohighlightsboard.com in any browser — smart TV, a laptop plugged into HDMI, a Raspberry Pi — and press full screen (F11 on a keyboard). Either way the board updates itself: scores every few seconds during matches, new features automatically.
How do I pick my teams?
Click the logo (top-left) or visit /settings — choose leagues, star teams, follow players. Changes save instantly. Sign in and your picks follow you to every screen you own.
Why is the score a few seconds behind my TV?
We show confirmed match data, verified before it's published — typically 30–60 seconds behind live broadcast. The upside: we don't celebrate goals that VAR takes away.
Billing
How does the free trial work?
Start a Pro trial with no card required. When it ends, you're only charged if you've chosen to subscribe — no surprise bills.
How do I cancel?
From your account on the pricing page — one click, no phone calls, no guilt trips. You keep Pro until the end of the period you paid for.
What's your refund policy?
Monthly: cancel anytime, no partial-month refunds. Annual: full refund within 14 days of the charge. Billing mistakes and duplicates: always refunded — email us. Full details in our Terms.
The Board
What do the full-screen celebrations mean?
The board interrupts for big moments: kickoffs, goals (confetti when it's YOUR team), VAR corrections, and champions being crowned. They last a few seconds, then the rotation resumes.
Will I ever see ads?
No. Not on Free, not on Pro, not ever — no third-party ads, no sponsored posts dressed up as news, no tracking. The free tier is our welcome mat, Pro is our business model, and your wall stays yours. (We reserve the right to mention, on our own pages, that Pro exists.)
Can I turn cards on or off?
Yes — every card type (tables, headlines, Fan Buzz, Cass's Recap, the Scout's Notebook…) has a toggle in settings, plus a night dimmer for overnight hours.
Who is Cass?
Our AI studio anchor. She writes short recaps of your teams' results — always labeled, grounded strictly in confirmed match data, and always on your side. Cass provides AI-generated editorial opinions based on verified match data; her commentary is independent and not affiliated with any player, club, or league.
Fantasy
How do I put my FPL team on the board?
Visit /settings and open the Fantasy pane. Type your FPL team ID — as soon as it's right, you'll see a checkmark with your team and manager name, and your picks join the rotation: your XI with live points while the real games play.
Where do I find my FPL team ID?
Sign in at fantasy.premierleague.com and open your Points page. Look at the address bar — the URL looks like fantasy.premierleague.com/entry/1234567/event/2 and the number after entry/ is your team ID. That's the only number you'll ever need to type.
How do I add my mini-league?
You don't need a second ID. Once your team is confirmed, a dropdown appears with every classic league you're in — pick the one you want on the wall. The giant public leagues work too, but the wall shines with the one you share with people you actually know.
Why does my team card show a countdown instead of my players?
That's the pre-deadline state, not an error. FPL keeps everyone's picks secret until the gameweek deadline passes — until then your card counts down to the reveal and shows what the crowd is doing. Your XI appears automatically once the deadline hits.
Why aren't my fantasy cards showing up?
Three things to check: the My FPL team & mini-league card is switched on in your rotation settings; your team shows the checkmark in the Fantasy pane (an unconfirmed ID saves nothing); and FPL's own site is up — when it isn't, the board quietly rests your fantasy cards rather than showing an error, and they return on their own.
Is this official Premier League fantasy?
No — HeroHighlightsBoard is an unofficial companion tool and is not affiliated with or endorsed by the Premier League. We only show the fantasy data you request with your own team ID.
Still Stuck?
Contact us
Email support@herohighlightsboard.com — a human (or a very well-briefed AI colleague) will get back to you.
Club names, crests, and league marks are used for identification purposes only. Player photos are used for informational purposes only. This app is not affiliated with or endorsed by any club, league, player, or organization. Football data provided by the Football-Data.org API. Community artwork and supplementary data courtesy of TheSportsDB.